Employee Recognition That Makes "Scents"

Candle Warmers realized their culture was missing a strong foundation of employee happiness, which wasn’t conducive to the healthy expansion they wanted. To create a more wholesome environment, they decided to overhaul their employee recognition program—and used Awardco to do it.

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At A Glance

1
21 years in business
2
10 recognition programs
3
30%+ reduction in absenteeism

Overview

How can you involve, recognize, and appreciate every employee?

As a young, up-and-coming company in the competitive home goods industry, Candle Warmers has been striving for greatness since their inception in 2001. However, in all that striving, there was one thing that they realized they were missing: a true culture of appreciation. After this realization, they conducted a survey which confirmed their fears: employee morale was low.

Their existing recognition program was small, and only a handful of employees were recognized repeatedly. Candle Warmers wanted to find a solution that would create a culture of engagement, recognition, and happiness for every employee, not just a small percentage.

Recognition That Includes Everyone

Recognition That Includes Everyone

Around 90% of employees at Candle Warmers work in their warehouse, and these are the employees who were struggling with a lack of recognition the most. With Awardco, Candle Warmers was able to create recognition programs that could reach everyone. Now Candle Warmers has a birthday and a service award program that recognizes every single employee at least twice a year (plus, employees can choose the gift that means the most to them).

“We only had an employee spotlight each month, and the same few employees were being recognized each time. We wanted a program that would help us effectively recognize everyone to boost morale and build a stronger culture of appreciation.” - Melissa Birch, HR Generalist at Candle Warmers

Recognitions between employees aren’t cookie-cutter messages, either. Candle Warmers allows team leads to hand out points and recognition, which allows the messages of appreciation to be a lot more personalized to each employee. Recognition is now more meaningful and effective than ever!

Custom Programs to Lower Absenteeism

One of the issues Candle Warmers was facing was absenteeism. Before Awardco, the absenteeism rate was around 5% on average, which prohibited development of the healthy, supportive culture that Candle Warmers was striving for.

A single month after implementing Awardco, their absenteeism rate dropped to 3%, which impacted productivity in big ways.

“The decrease in absenteeism has made a huge difference in our productivity. Plus, employees are excited to come to work, which improves everyone’s morale.” - Melissa Birch

Custom Programs to Lower Absenteeism
Small Efforts, Huge Rewards

Small Efforts, Huge Rewards

Candle Warmers wanted to provide effective employee recognition for a while, but no one really had the time to manage it themselves, so it took a backseat. After learning about the automation and support of Awardco, however, Candle Warmers decided to increase the reach and budget for recognition.

Candle Warmers’ recognition budget has increased by 36X, and now employees are recognized more than ever! (You read that right—their recognition with Awardco is so awesome that their leaders approved a budget 36 times larger than their previous budget.)

And the best part is, administrators don’t need to spend 36X the time or effort on the process—Melissa Birch, the HR Generalist at Candle Warmers, actually saves a few hours per week with the simplicity of Awardco.

Melissa uses that extra time to go out and talk with the employees, get to know them better, and learn how she can best help them—which all makes their improving culture even better!

Small Efforts, Huge Rewards

Candle Warmers wanted to provide effective employee recognition for a while, but no one really had the time to manage it themselves, so it took a backseat. After learning about the automation and support of Awardco, however, Candle Warmers decided to increase the reach and budget for recognition.

Candle Warmers’ recognition budget has increased by 36X, and now employees are recognized more than ever! (You read that right—their recognition with Awardco is so awesome that their leaders approved a budget 36 times larger than their previous budget.)

And the best part is, administrators don’t need to spend 36X the time or effort on the process—Melissa Birch, the HR Generalist at Candle Warmers, actually saves a few hours per week with the simplicity of Awardco.

Melissa uses that extra time to go out and talk with the employees, get to know them better, and learn how she can best help them—which all makes their improving culture even better!

Candle Warmers wanted to provide effective employee recognition for a while, but no one really had the time to manage it themselves, so it took a backseat. After learning about the automation and support of Awardco, however, Candle Warmers decided to increase the reach and budget for recognition.

Candle Warmers’ recognition budget has increased by 36X, and now employees are recognized more than ever! (You read that right—their recognition with Awardco is so awesome that their leaders approved a budget 36 times larger than their previous budget.)

And the best part is, administrators don’t need to spend 36X the time or effort on the process—Melissa Birch, the HR Generalist at Candle Warmers, actually saves a few hours per week with the simplicity of Awardco.

Melissa uses that extra time to go out and talk with the employees, get to know them better, and learn how she can best help them—which all makes their improving culture even better!

Custom Programs to Lower Absenteeism

Candle Warmers may be a small company now, but their aspirations are big. And with a foundation of effective employee recognition and appreciation, they can now strive for wholesome growth and engaged employees.

“As an HR administrator, Awardco has helped me connect with all of our employees better. That makes my job easier and makes recognition all the better.”
Melissa Birch
HR Generalist

Candle Warmers

Candle Warmers has combined flameless home fragrance and aromatherapy with high-end decor since 2001, and they launched a sister brand, Airomé, in 2016. They use a full line of 100% pure, therapeutic-grade essential oils and a passion for innovation to create safe, aromatic, and all-natural blends for homes across the country.
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