Platform Support overview

Comprehensive support for every step

Any question, any challenge, any goal, and any scale, the Awardco support team is here to help.

 
Dedicated support

Meet your team

Take advantage of a team of experts and resources designed to guide, support, and empower every step of your recognition journey.

Account Executive

Your trusted partner for Awardco products, plans, and pricing, helping you navigate licensing, contracts, and programme expansion opportunities.

Customer Success Representative

Your go-to consultant for platform best practices, providing strategic guidance to maximise recognition impact and drive business outcomes.

Technical Account Manager

A technical expert dedicated to optimising your platform, resolving complex issues, and aligning features with your unique business goals​.

Centre of Excellence

An innovation hub of experts focused on delivering insights, training, and best practices that enhance your recognition strategy and customer experience.

Global support
Build and grow your global programmes with world-class support, for both admins and employees.
Global Impact

Built for scale, designed for simplicity

Thousands of organisations across the globe rank Awardco as the best-in-class recognition solution for any industry.

Users
4.5
million
users
4.5
million
users

With 4.5 million active users on the platform, one person is recognised nearly every second across the globe for their great work.

 
User Rating
9.6
/10
ease-of-use
9.6
/10
ease-of-use

We've created the most powerful rewards and recognition platform in the world, but that doesn't mean it needs to be complicated.

 
Countries
163
+
countries
163
+
countries

We've sent rewards to 163 countries and counting, from China to Brazil, the U.S. and the U.K., and we're just getting started. Take your rewards and recognition programmes global.

 
Setup Rating
9.2
/10
ease-of-setup
9.2
/10
ease-of-setup

If you think setting up such a customisable platform is tough, think again. Not only is it easy, it's quick. You can be creating your own programmes and rewarding employees faster than your last quarterly review cycle.

 
Awardco consistently receives industry accolades and reviews that tell our story better than we ever could.
Customer Support Resources

Empowering admins everywhere

Get the tools needed to build culture with confidence.

Awardco Admin Community

A dedicated space where admins connect, share ideas, and learn together—complete with product updates, Q&A forums, and beta testing opportunities​.

 

Centre of Excellence

Your strategic team of industry leaders, specifically curated to help you craft your rewards and recognition programmes for maximum return.

 

User Support

Answers to the most common user questions, covering account access, order tracking, redemptions, and more.

 

Platform Walkthroughs

See first-hand what the platform looks and feels like, and learn product best practices that will help your programmes succeed.

 

Product Releases & Roadmap

Coming soon! Coming soon! Get the latest on product releases and enjoy a transparent look at upcoming updates so you can plan, evolve, and get the most out of your programmes.

Resource Library

Review the latest research, webinars, and articles for HR industry guidance, employee experience best practices, and more.

 
Frequently Asked Questions

FAQs

Answers to the most frequently asked questions about Awardco.

How can I contact Awardco Support?
You can reach Awardco Support 24/7 through the following channels:
‍
‍Chat: Sign in and click the blue "Chat" button located at the bottom right corner of any page within your company's Awardco platform.
‍Email: Send your inquiries to support@awardco.com.
‍Phone: Contact us at +44-800-032-1464.
Where can I find resources to help me manage the Awardco platform effectively?
The Awardco Resource Library is your go-to hub for comprehensive support. It offers access to help articles, FAQs, and support options designed to assist you in managing the platform effectively. Access the Resource Library by clicking the question mark icon in the bottom right corner of the screen within the platform.
How do I redeem my Awardco points?
To redeem your points, log in to your Awardco account and navigate to the "Spend Points" section. Here, you can browse and select from a wide range of rewards, including items from Amazon, hotels, gift cards, event tickets, and more. Please note that point redemption options may vary based on your organisation’s settings.
What should I do if I encounter issues with my order?
If you experience any issues with your order, such as delays or discrepancies, please contact Awardco Support through chat, email, or phone. Our team is ready to assist you in resolving any concerns promptly.
thought leadership & resources

HR industry resources

Blog
Employee Turnover Rates by Industry: Trends and Solutions
 
Customer Story
 
Blog
 
Blog
 
Webinar
 
Customer Story
 
Webinar
AI and the Future of Employee Engagement
 
Webinar
 
White Paper
 
Customer Story
 
White Paper
 
White Paper
3 Drivers of Employee Engagement ROI
 
Customer Story
 
Customer Story
Recognition as a culture cornerstone: How PMG fuels global success
 
Customer Story
 
Customer Story
 
Customer Story
 
Customer Story
Combining cultures with recognition through a merge
 
Customer Story
 
Customer Story
 

Get personalised recognition support

Support shouldn't be hard to get. We're here to help.

 
Build culture, incentivise performance, and power engagement. All in one place.
English (UK)
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