Making the Service Industry More Rewarding

With employee recognition, Quick Quack Car Wash was able to drastically reduce staff turnover and create a more supportive and rewarding culture—it’s a win-win.

At A Glance

Happier team members
Rewarding recognition programmes
20% lower turnover

About Quick Quack Car Wash

The Challenge

How do you keep employees happy and enthusiastic in a challenging service industry?

Quick Quack Car Wash has expanded from 17 locations to over 180 in the past few years, and they've made great efforts to expand in a sustainable way. However, working in a challenging service industry isn't easy, especially during a pandemic, cancel culture, the Great Resignation, and economic turmoil. They wanted to enhance their culture to make work more enjoyable for all.

“Awardco has made employees' lives easier. Working outdoors in the elements with the customers can be challenging, but being recognised, seen, heard and valued makes it easier.”

Christina Castro
Training Leader at Quick Quack Car Wash

The Solution

Better Employee Experience = 20% Lower Staff Turnover

Whilst some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that employees enjoy. Leadership knew that by focusing on improving the employee experience, including implementing recognition programmes with Awardco, they could make a workplace that employees love being at.

With different employee reward programmes designed for retention, including a six-month retention reward, generous service anniversaries and yearly MemoryBooks, employees are more excited to stay than ever—and turnover has gone down by 20%.

The Solution

Get Everyone Involved—Including Leadership

With nearly two hundred locations in an unpredictable, energetic industry, employees and teams regularly help out at other locations. And Quick Quack’s admins have seen people recognise and reward employees from different teams and locations, building a culture of unity and collaboration.

But it’s not just employees that are getting involved. Leadership is excited to see the spread of recognition, and they’ve fully bought-in on the ROI of Awardco. A culture of recognition from the top down? That’s almost as good as a freshly cleaned car.

Awardco is such a perfect fit for changing lives for the better.

Christina Castro
Training Leader at Quick Quack Car Wash

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