Quick Quack Car Wash has a mission to Change Lives for the Better, for their team members, customers, and communities. But working in a customer service-centric industry can be stressful. Quick Quack wanted to help their teams felt more appreciated, seen, and supported.
With Quick Quack's new recognition programs, team members are able to recognize fellow ducklings. Quick Quack has seen people recognize and reward team members from different teams and locations, building an overarching culture of unity and collaboration.
But it's not just team members who are getting involved. Leadership is excited to see recognition spreading, and they've follow bought into the ROI of Awardco. Awardco makes it easy to reward through our Microsoft Teams integration, a mobile app for recognition on the go, and as a simple way to say thanks!
“Getting buy-in was super easy. No one really questions it. After all, what’s wrong with recognizing people and telling them they did a good job?” - Christina Castro, Training Leader at Quick Quack Car Wash
Washing cars all day can feel unrewarding at times. However, the team at Quick Quack knew they could create a culture that changed that mindset and helped employees feel valued and appreciated.
Part of that culture is the different recognition programs they created through Awardco, including leader-to-peer, peer-to-peer, team member referral bonus, and service awards. Now leaders and peers can easily show appreciation to those around them, which makes hard work easier.
“Awardco has made employees' lives easier. Working outside in the elements with the customers can be tough, but being recognized, seen, heard, and valued makes it easier.” Christina Castro, Training Leader at Quick Quack Car Wash
While some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that team members enjoyed. Leadership knew that by focusing on improving the employee experience, including implementing recognition programs with Awardco, Quick Quack could have a workplace that people really enjoy participating in.
With different employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and yearly MemoryBooks, team members are more excited to stay than ever—and turnover has gone down by 20%.
While some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that team members enjoyed. Leadership knew that by focusing on improving the employee experience, including implementing recognition programs with Awardco, Quick Quack could have a workplace that people really enjoy participating in.
With different employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and yearly MemoryBooks, team members are more excited to stay than ever—and turnover has gone down by 20%.
While some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that team members enjoyed. Leadership knew that by focusing on improving the employee experience, including implementing recognition programs with Awardco, Quick Quack could have a workplace that people really enjoy participating in.
With different employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and yearly MemoryBooks, team members are more excited to stay than ever—and turnover has gone down by 20%.