Making the Service Industry More Rewarding

Quick Quack Car Wash has a mission to Change Lives for the Better, for their team members, customers, and communities. But working in a customer service-centric industry can be stressful. Quick Quack wanted to help their teams felt more appreciated, seen, and supported.

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At A Glance

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Happier team members
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Rewarding recognition programs
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20% lower turnover

Overview

How do you keep employees happy and excited in a challenging service industry?

Quick Quack Car Wash was started in 2004 and has grown into the fourth largest car wash in the nation. They’ve made great efforts to expand in a sustainable way. However, working in a challenging service industry isn’t easy, especially during a recession, a pandemic, the Great Resignation, and economic turmoil. They wanted to enhance their culture to make work more enjoyable for all.

Get Everyone Involved—Including Leadership

Get Everyone Involved—Including Leadership

With Quick Quack's new recognition programs, team members are able to recognize fellow ducklings. Quick Quack has seen people recognize and reward team members from different teams and locations, building an overarching culture of unity and collaboration.

But it's not just team members who are getting involved. Leadership is excited to see recognition spreading, and they've follow bought into the ROI of Awardco. Awardco makes it easy to reward through our Microsoft Teams integration, a mobile app for recognition on the go, and as a simple way to say thanks!

“Getting buy-in was super easy. No one really questions it. After all, what’s wrong with recognizing people and telling them they did a good job?” - Christina Castro, Training Leader at Quick Quack Car Wash

Make Work More Rewarding

Washing cars all day can feel unrewarding at times. However, the team at Quick Quack knew they could create a culture that changed that mindset and helped employees feel valued and appreciated.

Part of that culture is the different recognition programs they created through Awardco, including leader-to-peer, peer-to-peer, team member referral bonus, and service awards. Now leaders and peers can easily show appreciation to those around them, which makes hard work easier.

“Awardco has made employees' lives easier. Working outside in the elements with the customers can be tough, but being recognized, seen, heard, and valued makes it easier.” Christina Castro, Training Leader at Quick Quack Car Wash

Make Work More Rewarding
Lower Turnover By 20%

Lower Turnover By 20%

While some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that team members enjoyed. Leadership knew that by focusing on improving the employee experience, including implementing recognition programs with Awardco, Quick Quack could have a workplace that people really enjoy participating in.

With different employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and yearly MemoryBooks, team members are more excited to stay than ever—and turnover has gone down by 20%.

Lower Turnover By 20%

While some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that team members enjoyed. Leadership knew that by focusing on improving the employee experience, including implementing recognition programs with Awardco, Quick Quack could have a workplace that people really enjoy participating in.

With different employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and yearly MemoryBooks, team members are more excited to stay than ever—and turnover has gone down by 20%.

While some turnover is normal, especially for the service industry, Quick Quack wanted to create a business culture that team members enjoyed. Leadership knew that by focusing on improving the employee experience, including implementing recognition programs with Awardco, Quick Quack could have a workplace that people really enjoy participating in.

With different employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and yearly MemoryBooks, team members are more excited to stay than ever—and turnover has gone down by 20%.

Make Work More Rewarding

Lower turnover and a more supportive, rewarding culture—it’s a win-win.

Awardco is such a perfect fit for changing lives for the better.
Christina Castro
Training Leader at Quick Quack Car Wash

Quick Quack Car Wash

Quick Quack began in 2004 as an idea and a desire by a few business partners. The desire was to wake up every morning feeling that their efforts were changing lives for the better. The idea was to achieve that desire by way of an outstanding car wash product and an amazing work environment. From a single car wash in Sacramento, California, the business quickly grew to a handful of locations. Then, in 2008, the company doubled in size by acquiring a small chain of car washes in northwest Texas named Quick Quack Car Wash. Shortly following the acquisition, the Quick Quack name was adopted across all 13 locations. Headquartered in Roseville, California, Quick Quack now owns and operates over 180 locations across Arizona, California, Colorado, Texas, and Utah, with continued growth throughout these regions. Quick Quack takes pride in having been awarded “The Best of…” or “The Favorite” car wash in every community where a Quick Quack can be found. Additionally, Quick Quack has been recognized as a leader in establishing an environmentally friendly and sustainable business. As the company continues to grow, the founding partners never lose sight of the Quick Quack mission to Change Lives for The Better. Through their Random Quacks of Kindness, community fundraisers and organization sponsorships, Quick Quack is honored to give back to the communities they serve.
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