Bringing Recognition Into the Lab

Employees and organizations thrive when recognition becomes part of the company's DNA.

At A Glance

363% increase in employees receiving recognition
Increased employee satisfaction with management
3X increase in program adoption across organization

About ARUP Laboratories

ARUP Laboratories is a national nonprofit and academic reference laboratory at the forefront of diagnostic medicine. Founded in 1984, ARUP has grown steadily to now employ over 4,000 specialists, consultants, and technicians who process over 55,000 tests every day.

The Challenge

What do you do when employees disregard their awards and feel marginalized by a 20-year old recognition program?

As their workforce grew and technology changed, ARUP discovered that their recognition program of over 20 years wasn’t providing what they needed. ARUP found that their employees didn’t care for or feel appreciated by the limited catalog of items—or the huge markups.

Employee morale was stagnant, and tepid recognition programs were the culprit.

“Awardco has given us incredible power and flexibility with our recognition programs because of the millions of options to choose from, and the ability for employees to choose their own rewards has been a game changer. We know what we’re getting, we know we’re getting the best price, and our employees couldn’t be happier.”

Cheryl Vincent
Talent Development Manager

The Solution

Taking Things Into Their Own Hands

Tasked with finding a different way to recognize, incentivize, and engage with employees, ARUP’s HR administrator took things into her own hands and formed a small task force to find a better way. After researching the options, Awardco stood out as the clear leader.

The Solution

More Than Just Service Awards

After ARUP implemented Awardco for their completely revamped service award program, employees began asking to use the system for even more things like spot recognition—which ARUP was happy to provide.

From July 1 2019 to May 31 2020, ARUP saw spectacular benefits through using the Awardco platform, and enjoyed an 18% boost in employee satisfaction with their managers and management team as rated by Glassdoor. 

With over 2,300 spot recognitions going through their platform in just one year, ARUP began to realize the effectiveness of truly rewarding recognition and the benefits of solving their previous problems of lack of recognition, limited catalogs, and huge markups.

“Soon after our implementation we created a financial recognition program through Awardco for managers and supervisors to recognize their employees for extra efforts. Now our managers and supervisors have their own budgeted amount to use at their discretion to award their employees at any time, and they don’t have to wait for approval to do so.”

Cheryl Vincent
Talent Development Manager

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