A Whale of A Recognition Tale

Pacific Life is in the business of helping people, and they know how to do it right. When it came time to re-evaluate their 15 year old recognition program, they knew they couldn’t rely on the old way of doing things to care for their people. So they turned to Awardco.

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At A Glance

3,800 employees
33% increase in recognitions
Thousands of awards on one platform


How do you nurture employees through recognition?

Pacific Life has seen some things in its more than 150 years of operation—things like the industrial revolution, World War I, the roaring twenties, the Great Depression, World War II, and the internet. With such a storied history of caring for others with life insurance products and retirement solutions, Pacific Life knows what it means to care for the individual—and what it means to adapt to a changing world.

Pacific Life came to Awardco looking for a digital solution to their legacy recognition programs—one that could support a large workforce and teams that collaborated across huge distances. While they had a standard service award program with plaques, certificates, and a limited catalog, it wasn't having the impact they'd hoped.

A brave new world of recognition

A brave new world of recognition

In caring for their employees, Pacific Life had a legacy program that had done a good job of supporting employee service milestones, but just like everything, it was time to adapt. Limited catalogs of rewards, a manually fulfilled service award program, and the steady increase of markups on rewards had left Pacific Life wondering if there wasn't a better way to support their employees.

With Awardco, Pacific Life has completely revolutionized the way they offer service awards, saving both time and money in the process. Gone are the days of trying to make sure no employee’s service anniversary slips past unnoticed. Forgotten are the logistical woes of coordinating, ordering, shipping, and storing service milestone awards. Now employees can choose from millions of items on the platform rather than a set catalog of limited products, and have it shipped directly to their door–not to mention the zero markups on awards!

“We do a lot of remote work activities where you can win something. We do a lot of these contests, and I used to go to Amazon and send a $25 gift card to the winners, but now I do it through Awardco. It’s in the system, trackable, and much more streamlined.” - Amberlee Taylor, Sr. Communication Specialist, Pacific Life

In seeing the initial success of their service award programs, Pacific Life is working to expand the way they nurture their employees through additional recognition programs.

In giving their employees more power to choose, Pacific Life once again showed that their greatest strength has always been caring about people.

“Awardco has so much to offer in a robust, electronic platform. I've not heard a single complaint from anyone who uses it at Pacific Life.”
Amberlee Taylor
Sr. Communication Specialist

Pacific Life

Pacific Life was founded in 1868 and has its main headquarters in Newport Beach, California. Facilities in Aliso Viejo, California; Omaha, Nebraska; and Lynchburg, Virginia (along with many remote employees across the country) make up their present-day workforce.
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