How to Keep a New Hire: Onboarding Best Practices
We'll break down the first 10 days of a new hire's experience, including ways that you as the company can make this first chunk of time a success for each new employee. Here's what the first 10 days at a company should look like:
BEFORE Day 1: Think Ahead
Make sure you set expectations that will be met. Are you or your recruiters making promises that aren’t true? It’s going to be a shock to the system on an employee’s first day if they learn the work from home, PTO policies, or benefits are not what they were previously told they would be.
Get them excited about possibilities. Most people like to look forward to something. Get your new employees excited about their future at the company. Spend extra time with them in the beginning helping them catch the vision of your company and all the possibilities for them to contribute and grow.
Think about onboarding BEFORE they get there. Do they need equipment you have to order? Do they have a place to sit or put their stuff? Is everyone else on the team aware of how the new person will be fitting in?
Set up their benefits as soon as possible. Make sure you have all the paperwork or digital accounts you need to get their benefits in place as soon as possible. Answer any questions they have—especially if you have younger employees that may have not had
benefits through their employer before.
Email them before their first day. Share an itinerary ahead of time of what their first day & week will look like. Send them any paperwork they need to fill out. Give them clear directions to the office if they haven’t already been there.
Onboard employees together when possible. If you can, schedule new employees to start on the same day. It’s nice to not be the only new kid on the block, and there’s less pressure when you’re introduced with other people.
Make accommodations. Ask, without asking for personal details, if there are any accommodations they need. Do they work better in a quiet corner, or in the middle of it all? If they prefer quiet but you don’t have space, can you offer them noise cancelling headphones? Do they have any allergies so you can remove anything that might trigger them? The best work environment yields the best work.
Go above and beyond if you can. Make sure you offer not only the necessities, but the luxuries as well. Give them nice pens, a standing desk if they want one, a comfortable chair, etc. If they’re on their feet a lot, can you offer a stipend to get themselves comfortable shoes? The simple things can go a long way to say, “We’re happy you’re here working for us, and we’re here to make it as easy as possible for you.”